From the order to the shipment
A customer closes an order on the site or by phone. Instead of an employee copying the address into the courier's system, the shipment opens on its own and the tracking number comes back to the order and to the customer.
Systems involved: The order system or online store, and the courier account
The full story
Where the day starts
A customer orders on the site, by phone, or on WhatsApp. The order is recorded in your system with the name, address, phone, and items. Up to here, everything works as it should.
Where it gets stuck
The shipment does not open from the order. It opens in the courier's separate system. The shipping clerk opens two windows, copies the address, phone, and items, then comes back to paste the tracking number into the order. At twenty orders a day that is an hour of typing, and at least one address with a mistake.
What Flow Vector connects
The moment the order closes, Flow Vector opens the shipment at the courier with all the details. The tracking number returns to the order, and the customer receives it in a message. Nobody touched a keyboard.
What stays with a person
The shipping clerk still looks at an order when the address is missing or unclear, when an item is fragile, or when the customer asked for a specific delivery time. These are decisions to make before the courier leaves, and the system flags them instead of guessing.